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How does the back ordered parts process work?

Their is often some confusion about the back ordered parts ordering process and how it works with OEM parts and accessories retailers.

When you, and in return we the merchant, place an order for a back ordered parts with the manufacturer, we are added to a que with all other retailers and dealers waiting on that back ordered part. When these parts come back into stock from production, the supply is shipped out to everyone on the list starting from the top working down till they are out of supply or persons and merchants waiting for the back ordered part.

"How does this affect me?", you might ask. Well, you should reconsider cancelling orders that contain back ordered parts. If we or another retailer cancel your order, we lose our spot in the list que waiting for the back ordered part. So it is often worth it to stick it out and maintain your place in line. If the order would be resubmitted later, you go back down to the bottom of that list que! You do not get yoru old spot in the list back!

If you want to learn anything more about back ordered parts or have any other questions, give us a call.

That’s Mister Moderator To You ....
8,184 Posts
Somewhat true... I'm business systems analyst, specializing mostly in supply chain management for larger manufacturing companies.

This would be true for special order items, where no vendor would ever simply keep that part in stock.

Also, what you say is true if a customer is ordering a part from a vendor who buys directly from a manufacturer. If a vendor buys from a distributor however, it could be that this distributor is the one who is out of stock.

Sometimes, another vendor may either simply have the part in stock still, or buy from a different distributor who also may have the desired parts.

For a scenario in which NO ONE has the part any more and everyone actually is waiting for the manufacturer to schedule another production run, then indeed, you don't want to lose your place in the queue.

Another factor, and I can assure you this is true: Manufacturers don't necessarily adhere to a first-come first-served delivery policy. Without giving a lecture on supply chain and production practices, there are many factors that come into play when planning production deliveries.

The moral of the story: do your homework and make sure you have found a part in stock elsewhere before you give-up and cancel your order.
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