i had to report a non received item from them on ebay and then immediately got a tracking number so again ill have to see. ive heard theyre real spotty on getting stuff out on time but they generally always send it. if im not mistaken the whole place is run by patty and she doesnt exactly have the best of employees. patty has always been great about getting back to me on any questions i have but if shes not in i basically have to wait until shes back.
i finally received my undertail from them yesterday after a month and a half. it looks really good, didnt quite fit right, but i make it work. bottom line though is i wouldnt order from them again unless i really needed something only they had, which is highly unlikely.