Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW - Suzuki GSX-R Motorcycle Forums Gixxer.com
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post #1 of 42 (permalink) Old 08-14-2015, 11:20 PM Thread Starter
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Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

ok let me start this post by saying the person who dealt with this matter was extremely helpful and did the best they could to help me, but the company is a joke.


i placed an order on the 2-12-2014 that was in excess of 800 USD with partzilla.com all parts were paid for on this date.

on their website it stated "parts available" (partzilla has since changed their website so this does not appear) for all parts i ordered - well this was a lie to begin, 70% of the items i ordered were out of stock and on back-order.
this pissed me off a bit, but not to an extreme amount.
was told they were expected to have arrived by the 2/1/2015

3/1/2015
i was contacted by partzilla being told that the tank had no definite date as to when it would be in stock and asked if i would accept a refund, which to me was no use as i needed a new tank and no one had one, so i told them i still wanted it and the order continued.

28-1-2015
email stating the tank was received and all items shipped except for one, no shipping/tracking number attached - phone up and was told that a shipping number would be sent to me via email.

30-1-2015
email stating my order was shipped and i received an email with a shipping/tracking number another email received with shipping number for other items

3-2-2015
i recieve a strange email from Outdoor LLC stating that fedex had tried to deliver parcels twice with no response.
i reply, and forward the email to partzilla with a confirmation that this was not a scam email.

4-2-2015
i hear nothing back from outdoor LLC and receive an email from partzilla saying that they have contacted FedEx and that fedex will call me to arrange a delivery time.

7-2-2015 i called partzilla to try to work out what was going on as i heard nothing from FedEx, they are useless and cannot work out what is going on. called at 1am my time so that i could use a phone to talk to them and spent 2 hours on the phone getting no-where.

12-2-2015
i receive a refund notification from partzilla and all my goods have been returned to the USA, and i have been charged a 15% restocking fee and do not receive a refund on the shipping. and i also recieve a package containing one brake bleeder nipple with the shipping and tracking number i was emailed on the 30-1-2015.
i send an angry email back with a please explain why i have only recieved one brake bleeder screw and where the hell the rest of my goods are.

13-2-2015
i call them because they seem useless at emails. again, awake until 1am just to call, spent over an hour on the phone and ended up speaking with a man named Tim, was told when i re order my goods, i will receive my 15% restocking fee and a discount to cover the shipping costs, not really what i was chasing, but whatever it was a result. i tell them it will be a while before i can re-order as the funds now have to re clear my account before i can re order. which took over 3 weeks.

MARCH
i called 4 times in march to confirm with Tim who i had organised to refund the restocking fee and discounts so i can re order, and was not put in contact with him once, instead told he will call me back.
each time pissed me off a little more, i am now at the point of punching someone in the face over this.

APRIL!
again i call once a week to speak to Tim, cannot get through to him.
ready to rip someone a new asshole about now, sent him a couple of emails as well

29-4-2015
i send an email to Tim
"Tim are we able to please re order this order with our agreed apon terms?
refund of restocking fee
discount on the 2 new orders that will be placed?"
Tims reply "Yes sir. Once you’ve placed your order, please email me the order number and I’ll have the discount applied for you."

13-5-2015
new order placed, email the person i spoke to and give him the order numbers so discounts can be applied and restocking fee to be refunded. as agreed apon the orders are far larger than previous now exceeding 1400 USD across 2 shipments.

14-5-2015
receive an email stating items are out of stock AGAIN!!!

rest of may and start of june
emails going backwards and forwards, discounts received, no restocking fee reimbursement. first package is received, all is finally coming together, sort of.

10-6-2015
i receive an email from Robert saying it is going to cost me an additional $214 to ship, I reply with a pretty angry email stating this is absolutely ridiculous and where the hell they think they have the right to charge additional shipping for the fuel tank when the original order had no additional charges.

11-6-2015
I recieve an email from robert stating that it was not their fault the goods were returned and blamed australia post (who is not fedex) for striking however i would not be charged extra shipping.
i let it go because im sick to death of dealing with this and want my parts.
i receive email stating parts have been shipped.

23-6-2015
i receive the last of the parts, the fuel tank is dented, i email Tim, he replies and we negotiate a discount/partial refund equal to the cost of getting the tank repaired, i tell him i have not received the restocking fee, no reply on the matter.

July-Aug
I email partzilla and Tim regarding the fact i still have not received my restocking fee of 15% of the original order ($122USD)

15-8-2015
i write this thread, and reply to Roberts email (the one from the 10-6-2015), explaining the situation again (it appears Robert may be Tims superior) explaining the situation.... just read this.
"Dear Robert,

the original package was sent on the 28-1-2015 (almost 2 months after the initial order which at the time had the parts listed as "parts available"), i never received a tracking number for the original shipment, and when i called to enquire on the 29-1-2015, i was told i would be emailed the shipping number, which i never received. that is your companies mistake not mine, and i took several steps to rectify the situation, which included;

calling the USA at 1am australian time on the 29-1-2015 to get shipping information to which i was told it would be emailed to me, which never happened.
emailing partzilla and LLC outdoor network when i recieved an email from LLC, with a reply saying FedEx would be calling me to arrange a delivery date and a shipping number for the parcel.
calling fedex 2 days later 6-2-2015 to try to arrange a delivery date with them having no idea who i was and no way of tracking my item as the tracking number i received in the email was incorrect and not in their system.
i then emailed partzilla to have this issue rectified

i was then emailed a refund notification on the 12-2-2015 at which point i called up and spent SEVERAL hours on the phone to your company regarding the mess.
myself and Tim came to an agreement which was as follows, refund of restocking fee and discount off my next 2 orders to refund the shipping ONCE the new orders were placed, and i would re order once my refund had cleared into my bank account.
it took over 3 weeks for the money to be refund to be returned and cleared to my account (less the original shipping costs and the 15% restocking fee)
i called outdoor network LLC 8 times in april and may to speak to tim to confirm our agreement and was told he was unavailable and would call me back.
i emailed tim to confirm our agreement still stood on the 29-5-2015
tims reply "Yes sir. Once you’ve placed your order, please email me the order number and I’ll have the discount applied for you."

13-5-2015 new orders placed, tim is emailed, discounts applied to orders, however i never receive my 15% restocking fee back, i have emailed several times about this and have gotten no reply.

when the order was finally received in june, the tank showed up with a dent in it from before it was packaged into the box as the box was perfect upon arrival. tim and i organise compensation as it was going to cost me a lot of money to get the dent repaired which i was satisfied with, i tell tim that i still have not received a refund on my restocking fees (no email confirmation or restocking fee, no money in my account, all other refunds and compensation i have received in regards to this issue) and he stops replying to my emails, and does not return calls when i phone.

to this day i have not received a refund for my restocking fee.
on account of your companies blatant inability to do what was agreed apon i have now posted my dealings with yourself, partzilla, outdoor LLC and tim on several internet forums, with the total amount of members exceeds 1.2 million across all forums.

i have included the fact i have sent this email in hope of receiving my 15% restocking fee and will update the threads with your response.
yourself and tims last names have not being mentioned however your first names have been used, as i do not agree with publicly shaming people to a full extent.

i have been wrongfully treated by your company and i have tried calling and emailing to have this issue resolved.
i will not be treated poorly due to a companies inability to perform basic actions and provide accurate shipping information.

I look forward to your response.
Regards
........"

As promised, i will update this thread with the response (if there is one).

but for now, i can say only one thing.
AVOID PARTZILLA.COM
they are not worth dealing with and i feel humiliated for trusting them to do what they said they would do.

if they were an Australian company i would be driving to the factory and sorting this out face to face no questions asked.
I am not in the business of ripping people off, and i do not appreciate being ripped off.
personally, they can go fuck themselves as far as I'm concerned. absolute bunch of wankers to deal with.

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post #2 of 42 (permalink) Old 08-15-2015, 12:47 AM
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

Disgraceful ... You have more self control than me
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post #3 of 42 (permalink) Old 08-15-2015, 03:01 AM Thread Starter
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

well, I'm going to america next year... so they'd wanna hope its sorted by then.
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post #4 of 42 (permalink) Old 08-15-2015, 06:00 AM
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

Sounds like the type of 2-bit business that ships international by bicycle courier.

Quote:
Originally Posted by 8you4t View Post
Disgraceful ... You have more self control than me
And trust. After your initial impressions, I can't believe you placed your order again, for almost twice as much! An old proverb comes to mind but that would only add insult to injury.

Hope you eventually get sorted-out..... And thanks, I'll sure as hell never order anything there.
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post #5 of 42 (permalink) Old 08-16-2015, 12:46 AM
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

Granted Aus is a lot farther than to Canada but I have ordered and had them send it to my Canadian address and all things went well.

Sorry to hear of your troubles, raw deal :/
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post #6 of 42 (permalink) Old 08-16-2015, 08:02 AM Thread Starter
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

Quote:
Originally Posted by le skid View Post
Sounds like the type of 2-bit business that ships international by bicycle courier.



And trust. After your initial impressions, I can't believe you placed your order again, for almost twice as much! An old proverb comes to mind but that would only add insult to injury.

Hope you eventually get sorted-out..... And thanks, I'll sure as hell never order anything there.
biggest problem was i needed the parts, and they were withholding my money if i didn't re-order, so i took a punt, i needed the other bits anyhow, and had no issue getting them (they actually arrived first funnily enough).
i just want my fucking money back as agreed upon, i was taking a gamble but id rather take the chance of getting my money back than not.

fool me one shame on you, fool me twice shame on me.
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post #7 of 42 (permalink) Old 08-16-2015, 09:07 AM Thread Starter
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

AMAZING!!!

a reply already!!!??? this never happens!!!
maybe this will be sorted out after all.
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post #8 of 42 (permalink) Old 08-16-2015, 09:41 AM
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

A reply , in what way ... A sorry or yes we got your complaint ??
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post #9 of 42 (permalink) Old 08-16-2015, 09:48 AM
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

Sucks what you are going through... But it seems to me like you should have done some research first before ordering from them.

http://partzilla.pissedconsumer.com
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post #10 of 42 (permalink) Old 08-16-2015, 10:02 AM Thread Starter
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

a sorry and it seems he wants to get to the bottom of the issue, and is trying to sort out why i have not received my money.
Ive now also asked the shipping be refunded on the initial order, i think its fair considering they didn't give me any shipping information, even though i made 3 attempts in contacting them, and the shipping information they then sent me was incorrect.

i actually did a bit of searching, however pissedconsumer never came up when i searched, i then found out they edit their google, facebook, etc ratings and reviews (as i posted reviews on both and they were deleted after a week).

very dodgy company, reminds me of a lot of big corporations though.

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post #11 of 42 (permalink) Old 08-16-2015, 12:29 PM
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

Quote:
Originally Posted by Anthony D View Post
Sucks what you are going through... But it seems to me like you should have done some research first before ordering from them.

http://partzilla.pissedconsumer.com

I used partzilla a lot, they're pretty quick about returning emails, phone calls, fixing orders, etc.

I have gone through delays with them, and several other companies that sell OEM parts (heck, even a lot of aftermarket companies and manufacturers, etc face delays).

It sucks to see you had some issues, it seems like the biggest was trying to receive parts from another country- I'm sure it is a hassle for the shipper as well as the receiver. And shipping is a bear at times.

But if I let every time there was an issue with the company as far as parts or something being delayed or back ordered or miss communication hamper everything- I wouldn't have any places to do business with anymore.

Granted yours is a bit excessive with the refund and the like- but I have had them make good several times on returns and reorders where they avoid the restock fee or refund it upon revised order.
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post #12 of 42 (permalink) Old 08-16-2015, 03:04 PM
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

Quote:
Originally Posted by Travis V View Post
I used partzilla a lot, they're pretty quick about returning emails, phone calls, fixing orders, etc.

I have gone through delays with them, and several other companies that sell OEM parts (heck, even a lot of aftermarket companies and manufacturers, etc face delays).

It sucks to see you had some issues, it seems like the biggest was trying to receive parts from another country- I'm sure it is a hassle for the shipper as well as the receiver. And shipping is a bear at times.

But if I let every time there was an issue with the company as far as parts or something being delayed or back ordered or miss communication hamper everything- I wouldn't have any places to do business with anymore.

Granted yours is a bit excessive with the refund and the like- but I have had them make good several times on returns and reorders where they avoid the restock fee or refund it upon revised order.
I have heard good things about RevZilla, but never anything good about PartZilla. You are the first...
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post #13 of 42 (permalink) Old 08-16-2015, 06:55 PM
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

Like Travis V I haven't had any major issues with PZ, even when they used to be what they were before (can't remember now) a few years back. I usually use them or Bike Bandit for new OEM.
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post #14 of 42 (permalink) Old 08-16-2015, 11:24 PM
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

Sorry to hear of the shit you are going through there XC.

I have ordered through Partzilla on 2 occasions (1 large order - full set of fairings and 1 small order). Both were without problem. I hope your experience has a positive resolution.
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post #15 of 42 (permalink) Old 08-24-2015, 10:37 AM
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

Hey guys, news alert, is this Boats.net????

They both list on their "Contact Us" pages as Outdoor Network LLC.

I tried to order something off them as well a couple of years ago and a similar thing happened. IIRC ended up getting charged shipping or a cancellation fee when they couldn't supply the major parts ordered. Similar thing IIRC they were supposed to be stocked.

I swore at the girl on the end of the phone that they were a total bunch of fuckwits and I would never order from them again.

I'll have to see if I can find the email exchange. Totally useless bunch of morons.

On the other hand I have ordered from MrCycles about 8 times and never had a problem once.

Also Motomummy about 3 times, Jake Wilson 6 times. Heaps more I can't remember. No problems.

These guys have great websites, but totally clueless on service.

EDIT:

Went through my old emails. I remember now. It was supposedly returned because it couldn't be delivered. I received no notice, nothing.

No tracking. Went USPS. Never had a USPS parcel returned. Always get a card in the letterbox to pick up at the post office.

Never had a problem with any other US companies. Just this one.

EDIT2:

The tracking was the big issue. I asked them a number of times for the tracking info. They never provided it. My guess was it never existed. They couldn't supply the parts for whatever reason, faked the invoice and supply and then just hit me up for the shipping cost.

Last edited by kwaka10r; 08-24-2015 at 10:24 PM.
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post #16 of 42 (permalink) Old 08-25-2015, 08:26 AM Thread Starter
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

yep, it sure is boats.net

apparently a cheque is in the mail... i smell bullshit but we will see.
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post #17 of 42 (permalink) Old 08-26-2015, 05:01 AM
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

Well that would be alright if you paid by cheque.

The payment should be refunded the same way it was made IMO unless a supplier clearly states something to the contrary.

A cheque would be a perfect way to say "it got lost in the mail".

EDIT: I'm a bit slow on the uptake tonight. Cheque was a joke obviously. As it's an overseas transaction.

Last edited by kwaka10r; 08-26-2015 at 05:03 AM.
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post #18 of 42 (permalink) Old 08-27-2015, 04:32 AM Thread Starter
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

nope I'm dead serious about the cheque... they reckon it will work.
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post #19 of 42 (permalink) Old 08-28-2015, 06:56 AM
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

Ok, looks like CBA do it for $10. Not sure about other banks, but maybe that is a rough guideline.

If it's CBA it takes either 28 days or 8 weeks for the money to clear depending on how the cheque is negotiated with the originating bank.

https://www.commbank.com.au/support/faqs/239.html
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post #20 of 42 (permalink) Old 08-28-2015, 08:33 AM
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Re: Partzilla.com Review - 1/10 - DO NOT BUY FROM THEM LONG REVEIW

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nope I'm dead serious about the cheque... they reckon it will work.
Dude ... Wtf , they can't be serious !!
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