Yoshimura standing behind their product - Suzuki GSX-R Motorcycle Forums Gixxer.com
 
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post #1 of 6 (permalink) Old 07-18-2013, 12:51 PM Thread Starter
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Yoshimura standing behind their product

I've read a lot of post of people complaining that their Yoshi case savers have faded. I don't know if any of them have contacted Yoshi about it or not so I figured I'd post up my experience.

I bought a Yoshimura R77D (carbon fiber) full exhaust system from Motomummy about a year ago. I noticed that the end cap was slightly faded. Nothing bad, but I'm pretty anal. I emailed Yoshi and explained to them that the end cap was faded and I was wanting to know if there was any product (polish, etc) that they would recommend to clean it. I got an email right back basically saying that he didn't see anything in the instructions about it but he'd set up an RMA. I could pull the muffler off, ship it to them, they would inspect it, repack it and replace the end cap. I could do it now or if I wanted to wait until after riding season was over, it didn't matter!

Many companies would probably try to get out of covering something, that's not what Yoshi is doing.

just wanted to share.

Mike
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post #2 of 6 (permalink) Old 07-18-2013, 02:02 PM
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Re: Yoshimura standing behind their product

+1 I have a Yosh edition L1. A rep told me to contact them if anything was wrong with the bike . He said they would take care of me as long as I have the bike.


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post #3 of 6 (permalink) Old 07-18-2013, 07:53 PM
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Re: Yoshimura standing behind their product

They took care of me on an issue.

To date the dynojet guy on this site still wins best customer service award.
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post #4 of 6 (permalink) Old 07-19-2013, 12:02 PM
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Re: Yoshimura standing behind their product

Quote:
Originally Posted by Motionelco View Post
+1 I have a Yosh edition L1. A rep told me to contact them if anything was wrong with the bike . He said they would take care of me as long as I have the bike.


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Pics of your bike?
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post #5 of 6 (permalink) Old 07-19-2013, 12:03 PM
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Re: Yoshimura standing behind their product

Quote:
Originally Posted by rraiderr View Post
They took care of me on an issue.

To date the dynojet guy on this site still wins best customer service award.

Whats his name? I haven't seen a dynojet guy on this site.
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post #6 of 6 (permalink) Old 07-19-2013, 08:34 PM
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Re: Yoshimura standing behind their product

Don't remember but he is friend of Mummy, ask Mummy.
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