I have placed several orders for items with normal results, but last week one of the parts they sent out was the wrong $15 item. I called them and explained the part name was partially correct, but the part was nothing like what I ordered.
"Wait a moment . . . . O.K. the correct part will go out tonight."
What do I do with this wrong part?
"Keep it or give it to someone, it's yours."
The correct part was waiting for me when I got home that night, no shipping, no return, nothing. I was willing to accept 50% of the responsibility for the error, but I paid nothing. Cool!
YMMV.

i've done business with them before and have no complain. that is good to know that they try to take care of their customers and make sure the customers are happy

I ordered a yoshi pipe from them. I was 1/2 way through the installation when I realized it was the wrong pipe. They took it back and gave me full credit. I have done many orders with them and have been very happy.