Maximus Baer
09-25-2005, 06:34 PM
-----------------
Forwarded Message:
Subj: Have questions.
Date: 9/17/2005 12:04:43 AM Pacific Daylight Time
From: Bstintst
To: admin@gixxer.com
Sir,
I became a paid member of Gixxer.com this evening and was checking out the classifieds. I decided to contact bobbychet about some plastics he's had on there for a while but was directed to register. I though Okay, maybe you need to reg. for classifieds. When I attempted this I was told the user name is in use. Yes, it's me. What's the skinny on this? Is it due to my membership not taking effect just yet?
Thanks,
Derek W DeHaan (DDeHaan)
And after reading 40+ page thread of people complianing for two and three weeks and no admin responses, ddehaan got pissed-
-----Original Message-----
From: Bstintst@aol.com [mailto:Bstintst@aol.com]
Sent: Sunday, September 25, 2005 7:15 AM
To: admin@gixxer.com
Subject: Fwd: Have questions.
Hey people, I paid for my red r over a week ago and even emailed you clowns a question. Aperently your response is not to respond, pretty lame way of running a business or what ever. You guys encourage people to send you money but make absoluteley no mention that you will collect these fees, put said fees in the bank and earn interest with it, all the while not producing anything? Can you people spell Class Action Lawsuit? All it takes is one California lawyer worth his weight in dog shit and at the very least you have some expensive leagal issues that you could have avoided.
On a personal note, some people donate because they hear that there a service manuals for those with the red r. Many of those guys and gals assume they will get to use check out the manuals right away and you string em along. Not very cool at all and might even be criminal. Now get your acts together and go buy some respect for the people who send you money which I'm regretting having done.
To which admin replied,
Criminal? You’ve got to be kidding, right? Nowhere does it state that you will be given access immediately. Once long ago, before the “big crash” the Red R’s and access used to be an automated system, now we have to filter through hundreds of emails and manually update everyone’s account. Not only do we receive Red R questions, we have the store emails, general inquiries, personal emails, etc. etc. etc. to go through. Simply put, it just bloody takes time.
Furthermore, your one year subscription doesn’t take effect until your receive your Red R and your account is updated, NOT FROM THE DAY YOU PAY. I suppose that’s criminal.
Collecting interest…..I’m not even going to comment on that!
If the only reason you donated is to access the service manuals then that’s unfortunate. String them along…????
There is a wealth of information on the site that you will never find reading through the magazines, but I suppose that’s one of the reason’s you regret having done it…
At this point, I’d be more than happy to refund your…whatever it is you paid (I’d have to look it up in my Inbox). Choice is yours.
So ddehaan went to work on him,
Look man, it took a pretty severe bitching out just to get a response from you people. In my line of work it's just bad business. You might want to post a disclaimer in the area where the payment is made that 'Hey buddy, don't expect any immediate results from your "donation." What I'm saying is that if you communicate that shit people have a hell of a lot less tendency to get pissed off. Just be straight, people can handle it. I have been a registered member of your site since the beginning of this year and find it's as enjoyable as it is informative and I don't plan on leaving to get my info elsewhere. BUT! That has absolutely no bearing on what irked me and, judging by a whole shitload of postings, a lot of other people. And I think I made myself clear as to what that is I hope. Hell man there are entire threads devoted to your foot dragging! Here's the 20 +page thread:
http://www.gixxer.com/ubbthreads/showflat.php?Cat=0&Number=238730&an=0&page=0#23873 0
And to top it off you get butt hurt because people get pissed and have to resort to kicking the dirt cussin at ya? The issue here isn't me the issue is you guys. The other night I stop at subway to get a sandwich and the 20 year old kid behind the counter who happens to be so proud of his k5 1000 he parks it in front of the door, strikes up a conversation with me and I inevitably tell him of Gixxer.com and even show him the site on my PDA phone. The kid was thrilled man, even wrote down the URL. Now for me 10 bucks is 10 bucks, big freaking deal. But for that kid who's working some shit job just to make the stroke on that 1000, 10 bucks matters, a lot. As I'm sure it does to many others. Think about it.
Lastly if your business is too much to handle, do what the rest of us who are in business for ourselves do. Hire more help! Excuses only go so far. Oh and one more thing, by not stating that it could take two weeks or whatnot to receive anything for the aforementioned donation, you mean to imply that it is immediate. The guy that I ordered by plugs from yesterday didn't just take my money and stand there staring at me. He told me when I could expect something in return for the $24.75 I gave him. What you do is let people guess and assume knowing full well what their guessing and assuming is incorrect and that's fucked up.
Put that in your "Dear Gixxer.com" and watch em elect me president.
So that's that Thanks guys, been fun
Forwarded Message:
Subj: Have questions.
Date: 9/17/2005 12:04:43 AM Pacific Daylight Time
From: Bstintst
To: admin@gixxer.com
Sir,
I became a paid member of Gixxer.com this evening and was checking out the classifieds. I decided to contact bobbychet about some plastics he's had on there for a while but was directed to register. I though Okay, maybe you need to reg. for classifieds. When I attempted this I was told the user name is in use. Yes, it's me. What's the skinny on this? Is it due to my membership not taking effect just yet?
Thanks,
Derek W DeHaan (DDeHaan)
And after reading 40+ page thread of people complianing for two and three weeks and no admin responses, ddehaan got pissed-
-----Original Message-----
From: Bstintst@aol.com [mailto:Bstintst@aol.com]
Sent: Sunday, September 25, 2005 7:15 AM
To: admin@gixxer.com
Subject: Fwd: Have questions.
Hey people, I paid for my red r over a week ago and even emailed you clowns a question. Aperently your response is not to respond, pretty lame way of running a business or what ever. You guys encourage people to send you money but make absoluteley no mention that you will collect these fees, put said fees in the bank and earn interest with it, all the while not producing anything? Can you people spell Class Action Lawsuit? All it takes is one California lawyer worth his weight in dog shit and at the very least you have some expensive leagal issues that you could have avoided.
On a personal note, some people donate because they hear that there a service manuals for those with the red r. Many of those guys and gals assume they will get to use check out the manuals right away and you string em along. Not very cool at all and might even be criminal. Now get your acts together and go buy some respect for the people who send you money which I'm regretting having done.
To which admin replied,
Criminal? You’ve got to be kidding, right? Nowhere does it state that you will be given access immediately. Once long ago, before the “big crash” the Red R’s and access used to be an automated system, now we have to filter through hundreds of emails and manually update everyone’s account. Not only do we receive Red R questions, we have the store emails, general inquiries, personal emails, etc. etc. etc. to go through. Simply put, it just bloody takes time.
Furthermore, your one year subscription doesn’t take effect until your receive your Red R and your account is updated, NOT FROM THE DAY YOU PAY. I suppose that’s criminal.
Collecting interest…..I’m not even going to comment on that!
If the only reason you donated is to access the service manuals then that’s unfortunate. String them along…????
There is a wealth of information on the site that you will never find reading through the magazines, but I suppose that’s one of the reason’s you regret having done it…
At this point, I’d be more than happy to refund your…whatever it is you paid (I’d have to look it up in my Inbox). Choice is yours.
So ddehaan went to work on him,
Look man, it took a pretty severe bitching out just to get a response from you people. In my line of work it's just bad business. You might want to post a disclaimer in the area where the payment is made that 'Hey buddy, don't expect any immediate results from your "donation." What I'm saying is that if you communicate that shit people have a hell of a lot less tendency to get pissed off. Just be straight, people can handle it. I have been a registered member of your site since the beginning of this year and find it's as enjoyable as it is informative and I don't plan on leaving to get my info elsewhere. BUT! That has absolutely no bearing on what irked me and, judging by a whole shitload of postings, a lot of other people. And I think I made myself clear as to what that is I hope. Hell man there are entire threads devoted to your foot dragging! Here's the 20 +page thread:
http://www.gixxer.com/ubbthreads/showflat.php?Cat=0&Number=238730&an=0&page=0#23873 0
And to top it off you get butt hurt because people get pissed and have to resort to kicking the dirt cussin at ya? The issue here isn't me the issue is you guys. The other night I stop at subway to get a sandwich and the 20 year old kid behind the counter who happens to be so proud of his k5 1000 he parks it in front of the door, strikes up a conversation with me and I inevitably tell him of Gixxer.com and even show him the site on my PDA phone. The kid was thrilled man, even wrote down the URL. Now for me 10 bucks is 10 bucks, big freaking deal. But for that kid who's working some shit job just to make the stroke on that 1000, 10 bucks matters, a lot. As I'm sure it does to many others. Think about it.
Lastly if your business is too much to handle, do what the rest of us who are in business for ourselves do. Hire more help! Excuses only go so far. Oh and one more thing, by not stating that it could take two weeks or whatnot to receive anything for the aforementioned donation, you mean to imply that it is immediate. The guy that I ordered by plugs from yesterday didn't just take my money and stand there staring at me. He told me when I could expect something in return for the $24.75 I gave him. What you do is let people guess and assume knowing full well what their guessing and assuming is incorrect and that's fucked up.
Put that in your "Dear Gixxer.com" and watch em elect me president.
So that's that Thanks guys, been fun