Auctmarts=Worst customer service on the planet!!! - Suzuki GSX-R Motorcycle Forums Gixxer.com
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post #1 of 197 (permalink) Old 03-29-2016, 05:21 PM Thread Starter
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Auctmarts=Worst customer service on the planet!!!

So I have been trying to wait until Auctmarts sent me the parts that they owe me before I wrote this, but at this point it isn't looking like I will EVER receive them. Here's the story....

November 23 I contacted Auctmarts regarding some race fairings, and was promptly answered. I asked about exhaust fitment with the kit and was assured there would be no issues(which was not the case). I purchase the kit and receive it with no issues about a month later.

It's important to note here that they produced, painted, and shipped a whole kit in a month.

I Strip the bike down and start fitting the kit and notice that the undertail is cracked, the tank cover doesn't fit, and the belly pan doesn't fit bc of the exhaust. I notify them of these issues, and it takes days and days to get a response. I was told that race fairings don't fit perfect, that I have to make them fit. I send them a video of the issues and showed them how their website says if they send parts that don't fit they will replace them. So finally someone agreed to send me some replacement parts, if I would agree to send them $30 of the $50 refund they gave me for my problems.

This is in January........Jan 28 rolls around and I inquire about my parts and whether or not I'd have them by March 1st. I was told days later that I would def have them then. Well today is March 29, and I still don't have parts. I told them how I cannot understand what the problem could be, and they replied "sometime things happen, and we had 10 days off for new year" Ok so what about the 50 other days?!?!

I was then told on March 11th that I'd have tracking info next week! Two weeks goes by and my emails are ignored, until yesterday I get one that says we are sorry but we're having problems with our fiberglass factory, please give us one more week!!!!!!!!!!!!! You gotta be kidding me!!!!!! They had since January to get me one undertail, and they still don't have it, but think it's ok to tell me that I'll have tracking in a few days.......So long story short here people, if you are in the market for a track/race kit, buy it from anywhere else but Auctmarts!!! Learn from my mistake. I tried to save some money, and received a kit that I don't even think is fiberglass bc it's cracks way too easily, and I can't get a replacement part within a 3 month period!! Place is a joke!!!

If anyone would like to see the emails to prove my story I'll gladly forward the plethora of shit to you.

Ridiculous!!!
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Quote:
Originally Posted by ruenin View Post
Sorry you're still having issues. Still, your bike remains one of the nicest looking ones I've ever seen.

Last edited by Whippet; 03-29-2016 at 08:04 PM.
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post #2 of 197 (permalink) Old 03-29-2016, 05:27 PM
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Re: Auctmarts=Worst customer service on the planet!!!

@auctmarts1

Care to respond?
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post #3 of 197 (permalink) Old 03-29-2016, 07:25 PM
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Re: Auctmarts=Worst customer service on the planet!!!

Sucks. Hopefully they make it right.
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post #4 of 197 (permalink) Old 03-29-2016, 08:03 PM Thread Starter
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Re: Auctmarts=Worst customer service on the planet!!!

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Originally Posted by PhillyGixxer View Post
Sucks. Hopefully they make it right.
If they do, that be great. But I'm not holding my breath....it be better if they told me sorry pal it's not gonna happen, instead of them telling me bullshit stories and making excuses.

I regret going for painted looks over a quality, durable kit....lesson learned. The hard way!
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post #5 of 197 (permalink) Old 03-30-2016, 07:41 AM
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Re: Auctmarts=Worst customer service on the planet!!!

this is another reason why I buy OEM parts. And if I dont have the all the money,I'll wait and save up
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post #6 of 197 (permalink) Old 03-30-2016, 01:49 PM
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Re: Auctmarts=Worst customer service on the planet!!!

Quote:
Originally Posted by oldgixxer View Post
this is another reason why I buy OEM parts. And if I dont have the all the money,I'll wait and save up
That or quality race glass. I have Pro-Fiber on my radar for my L1 750.
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post #7 of 197 (permalink) Old 03-30-2016, 06:04 PM Thread Starter
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Re: Auctmarts=Worst customer service on the planet!!!

Quote:
Originally Posted by oldgixxer View Post
this is another reason why I buy OEM parts. And if I dont have the all the money,I'll wait and save up
Worst part of this was that I had plenty of money to spend on the build bc insurance paid me really well when I crashed the bike on the street....valuable lesson learned here..
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post #8 of 197 (permalink) Old 03-31-2016, 06:55 AM
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Re: Auctmarts=Worst customer service on the planet!!!

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Worst part of this was that I had plenty of money to spend on the build bc insurance paid me really well when I crashed the bike on the street....valuable lesson learned here..
Ugggh that makes it even worse
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post #9 of 197 (permalink) Old 03-31-2016, 08:24 AM
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Re: Auctmarts=Worst customer service on the planet!!!

Quote:
Originally Posted by Whippet View Post
If they do, that be great. But I'm not holding my breath....it be better if they told me sorry pal it's not gonna happen, instead of them telling me bullshit stories and making excuses.

I regret going for painted looks over a quality, durable kit....lesson learned. The hard way!
This!
As nonsquid guy says, buy the oem stuff.
Quote:
Originally Posted by oldgixxer View Post
this is another reason why I buy OEM parts. And if I dont have the all the money,I'll wait and save up

Sent from my MI 4LTE using Tapatalk
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post #10 of 197 (permalink) Old 03-31-2016, 08:32 AM
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Re: Auctmarts=Worst customer service on the planet!!!

Sorry you're still having issues. Still, your bike remains one of the nicest looking ones I've ever seen.
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post #11 of 197 (permalink) Old 03-31-2016, 05:04 PM Thread Starter
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Re: Auctmarts=Worst customer service on the planet!!!

Quote:
Originally Posted by ruenin View Post
Sorry you're still having issues. Still, your bike remains one of the nicest looking ones I've ever seen.
I gotta say it, I Love this guy!! Thank you man, I appreciate that!
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post #12 of 197 (permalink) Old 03-31-2016, 05:23 PM
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Re: Auctmarts=Worst customer service on the planet!!!

Quote:
Originally Posted by Whippet View Post
I gotta say it, I Love this guy!! Thank you man, I appreciate that!
can you post pics of the auctmart fairings? on bike preferably?
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post #13 of 197 (permalink) Old 03-31-2016, 06:36 PM Thread Starter
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Re: Auctmarts=Worst customer service on the planet!!!

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can you post pics of the auctmart fairings? on bike preferably?


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post #14 of 197 (permalink) Old 03-31-2016, 06:37 PM
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Re: Auctmarts=Worst customer service on the planet!!!

That looks awesome!
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post #15 of 197 (permalink) Old 03-31-2016, 06:40 PM Thread Starter
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Re: Auctmarts=Worst customer service on the planet!!!

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That looks awesome!
Yes it does, but the nightmare of dealing with these guys outweighs the pretty paint....pretty much
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post #16 of 197 (permalink) Old 03-31-2016, 06:55 PM
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Re: Auctmarts=Worst customer service on the planet!!!

you do have a nice looking bike, i must say. sorry that you have had a bad experience with them. can only hope they do you right in the end
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post #17 of 197 (permalink) Old 03-31-2016, 07:32 PM Thread Starter
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Re: Auctmarts=Worst customer service on the planet!!!

Quote:
Originally Posted by bueshy View Post
you do have a nice looking bike, i must say. sorry that you have had a bad experience with them. can only hope they do you right in the end
Thank you! I will admit the fairings do look great, but I would like to have an undertail to make it whole so I hope they do as well.
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post #18 of 197 (permalink) Old 03-31-2016, 08:45 PM
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Re: Auctmarts=Worst customer service on the planet!!!

Looks fast sitting still.
Track only bike? I see no headlights
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post #19 of 197 (permalink) Old 04-01-2016, 05:14 AM Thread Starter
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Re: Auctmarts=Worst customer service on the planet!!!

Quote:
Originally Posted by oldgixxer View Post
Looks fast sitting still.
Track only bike? I see no headlights
Yes sir, she is track only. I crashed in the street in September, insurance totaled her out so I re created her for a new purpose!!

I'll be at NJMP once a month starting in April learning all that I can.
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post #20 of 197 (permalink) Old 04-01-2016, 05:21 AM
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Re: Auctmarts=Worst customer service on the planet!!!

Ill give you $100 for those plastics 😀
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