That said, I've seen many many youtube videos and pictures to prove that the chinese fairings, look and fit great. So I'd like to go that route. I was doing some research and found a few places, summitfairings for one, yet they charge 100 bucks for shipping while everyone else mostly, doesn't.
There are plenty of chinese ebay adds, but none really give me the sense of confidence to order, then I found auctmarts and read the horror story here someone had, yet they are the lowest at 380 bucks including all new hardware/bolts and shipping.
Buy used fairings. Chinese fairings don't do well with time and by wasting $400 on them, you're going to realize that they're going to look like shit within a year or two. Maybe if you can find a set made of the same material as the OEM fairings.
Auctmarts is under new management IIRC and are reached out to the member and offered a second set of plastics for free. A step in the right direction at least. Other than that, the info is out there, just have to look and make a decision based off of what you find. At the end of the day, they are still cheap, chinese plastics
Pretty much every chinese fairing video I see, people love them, cyclecruza youtube dude took his brand new cbr1000 and took the oem's off to preserve them and replaced with chinese ones, which he swears by. It's been many years I think since and they still look flawless.
I could see if OEM wasn't that expensive, but shit, its something like 2-3k, #@$@ that!
There is ZERO excuse to ignore customer emails or any inquiries. The most basic customer service of all is communication.
Even if the news is bad, most people will be happy to be patient. Given your history and reputation of abysmal customer communication, one would think 'new management' would be attempting to correct this common NEGATIVE public opinion of your company.
It takes a few seconds to type what you just posted. You could have taken those few seconds the FIRST time your customer inquired. Instead, you ignore him and post a public response on this forum.
Oh I know, done a ton of research. About 3-4 weeks from the time of ordering.
The reason I'm inquiring now, I know it takes about 3 weeks to ship, its been 8 days since I ordered and I have heard nothing. I've emailed a few times now, just wondering the process and what not and have heard nothing.
But they emailed me now and replied on this post, so all is good as of now.
You seriously monitor forum traffic better than you do email traffic directly to customer service? What. The. Fuck. You know how much weight this forum carries concerning opinions and recommendation of companies. Your company should be doing everything possible to make sure this is a happy, happy customer. This, however small you may think it is, is NOT a step in the right direction. Don't turn this into yet another source of embarrassment and smear the Auctmart name even more so than it already has.
OP, I'd cancel my order just because of this little stunt. You pay them hundreds of dollars and they can't even respond to an email concerning straight forward, simple information that you deserve as a customer? The only reason on here is because you've called them out publicly. Shitty customer service, yet again. If this is how it starts out, you can gauge pretty well on how it will end.